Frequently
asked Questions:
Q: How do you choose your staff?
A: We conduct a full criminal background check on every
employee and confirm at least 3 positive reference checks to ensure
they have the honesty and integrity we require. We only employ Carers
we would allow to assist our own family members.
Q: Are your staff Qualified?
A: All of our staff are at least qualified to the level
of Certificate III in community services, have a current first aid and
CPR certificate. All staff also join us for an initial induction and
then we provide regular training sessions to upskill and refresh the
skills of our team.
Q: How are you different from other services?
A: We consider our service the ‘rolls royce’
in home based aged care. Please click on our Why
Choose Us to see the differences.
Q: Can I have the same carer every time?
A: We put together a team of Carers to assist you,
depending on the number of hours you require. We do not recommend just
one as when that person is sick or unavailable for personal reasons
we wish to ensure we can send another person you know.
Q: When are your services available?
A: We are available for hourly, overnight and 24-hour
care, 7 days per week. We offer flexible or permanently scheduled visits,
depending on your needs and that of your family.
Q: How quickly can services be provided?
A: Services can be provided within 24 hours, however
the more notice you can provide, the more time we have to ensure the
Carers are the most suitable for you and your needs.
Q: What if I need to change the times and days you come?
A: You can cancel or change services with 24 hours
notice.
Q: Do I have to tell each carer what to do for me?
A: No! One of our Registered Nurses writes a Care
Plan for you, informing all Carers what is required to
meet your needs. If there are more complex needs, each Carer will be
trained by the Nurse in your home.
Q: What if I don’t like one of the Carers you send?
A: We endeavour to match the Carer with your needs,
wants and personality traits. If for some reason you are not happy we
will change the Carer immediately. The choice is entirely yours!
Q: What
services do you provide?
A: Our Services include Personal Care, Respite Care,
24 Hour and overnight care, Companionship and Light Housekeeping. Please
click on our Services
for more information.
Q: Can you offer services in a nursing home or retirement village?
A: We can assist you wherever you live, however some
facilities may have rules that prevent us from providing care to their
residents.
Q: What is the cost of your services?
A: The cost depends on the number of hours we provide
to you and on what days they occur. Some of our clients use our services
24 hours a day, 7 days a week. We offer a Free
Assessment where we can discuss your needs and at that
stage we can decide whether it is better to pay an hourly rate or negotiate
a suitable “package of Care” with you and
your family.
Q: Why should I use you instead of employing my own Carers?
A: All of our Carers are extensively screened and we
handle all insurance and payroll matters. Our Registered Nurses write
a personal Care Plan
and trains the staff to ensure we look after your needs. We are reliable
and will always be there for you and
‘...we are your family when they can’t be there...’
________________________________________
• overview
• about us • our
services • our carers
• care plans •
why choose us • free
assessment
• quality assurance
• FAQ's • testimonials
• employment •
resource links • copyright
• contact us
